People Operations Manager

Lekki, Nigeria


About Nomba

Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.


With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.


To learn more about nomba, visit our website on www.nomba.com or follow us on Twitter @nomba, on Instagram @nomba_hq and on LinkedIn nombahq.


About the role

The role holder will report to the VP, People, and will have responsibility for ensuring that all People operations and administrative processes across the full employee lifecycle are carried out efficiently and to a high standard. This is an exciting and newly created role within a thriving and growing firm looking to invest in new technologies and systems to ensure that our people continue to benefit from modern, progressive and people-centered working environments, in line with our truly inclusive, ambitious and supportive culture.


Responsibilities

  • Recruitments: Competitive turn-around time on hiring as well as the quality of hires. Prepare and administer contracts of employment to new hires.

  • Ensure any significant issues or risks to the HR service delivery are identified and promptly resolved.

  • Leverage day-to-day oversight to help support the development, implementation, and review of HR procedures, structures, solutions and processes that deliver continuous improvement to the Regional HR service solution.

  • Oversee employee data collection and record retention to ensure compliance with internal document retention standards and external government regulations.

  • Ensure legal compliance by overseeing and implementing applicable human resource local legislation requirements.

  • Drive the standardization and adoption of HR operational processes to achieve operational excellence across the HR function.

  • Managing compensation and benefits administration process (including payroll management) in partnership with the Finance department.

  • Monitor the escalation of people related queries and identify opportunities to reduce escalations and improve the broader employee experience.

  • Review employee performance across teams on a regular basis, using real time data to identify key issues and predict future challenges and trends.

  • Performance Management: Liaise with respective team leads to identify key performance indicators for each role in each team, in line with the team’s objectives.

  • Analyzing training needs in conjunction with hiring and line managers; planning and delivering training, including new employee onboarding programmes.

  • Develop adequate orientation and training programs to onboard new staff.

  • Conduct various employee welfare and engagement initiatives and employee relations communication for employees as required.

  • Developing HR planning strategies with line managers by considering immediate and long-term staff requirements;

  • Interpreting and advising on employment legislation; develop and implement policies on a variety of workplace issues e.g. disciplinary procedures, absence management, working conditions, performance management and equal opportunities

  • Building and maintaining organizational culture and ensuring that it becomes a lifestyle for all

  • Listening to grievances and implementing disciplinary procedures

About you

  • Bachelor’s degree in a related field

  • Human Resources Certifications 

  • Significant experience in human resources.

  • Good talent network and demonstrated ability to build and maintain positive relationships with colleagues.

  • Experience in educating and coaching staff.

  • Experience in conflict resolution, disciplinary processes and workplace investigations.

  • Excellent written and spoken communication skills, as well as good listening skills

  • Strong time management and organizational skills.

  • Experience working with multiple stakeholders and teams in a fast-paced environment

  • Experience in following and maintaining workplace privacy.

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